Help & Support and FAQ for

Support conditions and times

E-Mail: If you have any questions or problems, please contact us by e-mail at

Mondays to Fridays from 9 a.m. to 6 p.m.

with us. Only in this way can we answer your concerns as quickly as possible.

support times: Usually respond within a few hours. We are accessible during the above business hours. On weekends and outside of these times we do not provide support.

FAQ - Frequently Asked Questions

No Instagram Follower is delivered - why?

Please first check if your account is public. Private accounts (which is explicitly mentioned on the order page and has been confirmed by you with order) cannot receive followers. Please notify us by e-mail if you have posted your account to public.

Delivery time: How long will it take for me to get my order?

We will make every effort to carry out your order as soon as possible. We often manage to do this within a few minutes. Sometimes it can take a few hours as we need to check every order manually and more time goes by until we distribute the links and the accounts with the liken, consequences, etc. begin.

If the Delivery of your order after 24h still not begun hat, gebt uns bitte per E-Mail Bescheid.

On my Instagram profile followers are lost

This property of the purchased followers is completely normal. Buyed followers are not a substitute for real audience, i.e. these are just jewelry for your profile. For followersheaven, there is a 30-day free refill of followers for follower loss. After the 30-day refill period, the order is fulfilled and a refill is not possible.

How does the Instagram Follower Refill take place?

Your follower order will be ordered by us automatically for 30 days at the supplier for refilling. This function has been new since 13.12.2019. If the automatic refill for your follower order fails, although you are still in the 30-day period, please send us an email with your Instagram profile name by email. We'll take care of the rest.

Ich habe mein Instagram Profil umbenannt - kann ich noch Refill erhalten?

Unfortunately, after renaming the Instagram profile, no refill can be made, as the unique Instagram name under which the assignment for the refill is made has been changed by you. So, if you do not want to lose any follower losses within the 30-day refill period, please do not change your profile name.

Reversal: I want to undo my ordered followers/likes?

Unfortunately, for technical reasons, it is not possible to cancel or reverse an order. We are only intermediaries in the services offered and there is no way for us to get the mediated profilesto move again to follow or unlike.